Delete your Granditude Commerce account
This page explains how to delete your account and the personal data linked to it in the Granditude Commerce app for Android and iOS and in the Granditude Commerce web applications, published by Granditude AB.
How to request deletion
- Send an email to support@granditude.com with the subject "Delete account".
- Send it from the email address you sign in with, and write the name of your company in the email.
- We may contact you, or your company's administrator for Granditude Commerce, to confirm that the request comes from the account owner.
- We delete your account within 30 days and confirm by email when it is done.
You don't need to have the app installed to request deletion. Your company's administrator can also ask us to remove your account, for example when you leave the company.
Delete some of your data without deleting your account
You can ask us to correct or delete specific personal data, for example your name, without deleting your account. Email support@granditude.com and tell us what you want changed.
Data that is deleted
- Your name and email address
- Your password
- Your roles and which apps you can use
- Your language preference
- Your sign-in sessions and tokens
- Notification tokens for your browsers
- Sign-in and security logs linked to you
Data that is kept
Orders, deliveries, stock counts, products and other business records you created belong to your company and stay in its Granditude Commerce account. Where these records show who made a change, your name is replaced with "Deleted user".
Records that the law requires us or your company to keep, for example for bookkeeping, are kept for as long as the law requires.
Settings that the mobile app stores on your device (language, theme, selected market and warehouse) are removed when you sign out and uninstall the app.
Questions
Read our privacy policy to learn how we handle personal data, or contact us at support@granditude.com.